Chrystal Taylor is a dedicated technologist with over a decade of experience and has built her career by leveraging curiosity to solve problems, no matter the size, industry, or client. Whether tinkering with the family computer, or inflicting general destruction in MS-DOS Tank Wars, Chrystal Taylor has always been a geek. Taylor is a SolarWinds deployment veteran who’s built a successful IT career by translating client needs into optimized and performant systems. She loves customizing current deployments to ensure systems grow in tandem with user needs. She’s achieved every available SolarWinds certification and can’t wait to start her next set (as soon as they become available). A THWACK MVP since 2011, she understands the power of community and the SolarWinds commitment to its users. In her role as the Global Services Team Lead for Loop1 Systems, Chrystal was the troubleshooting sniper, handling technical escalation for the engineering team, providing break/fix and augmentation support, and assisting clients as SME for SolarWinds® Orion® Platform and Security Event Manager (SEM) (formerly Log & Event Manager) products. Her focus on capacity planning, server architecture, and troubleshooting allow her to attack any issue on multiple fronts.